Last updated: December 2025
Contact Email: info@pickndropapp.com
Pick N Drop LLC (“Pick N Drop”, “we”, “our”, “us”) provides ride-hailing, food delivery, and parcel-logistics technology through our applications and websites (the “Platform”). This Privacy Policy explains how we collect, use, share, and protect personal information.
1. Scope
This Privacy Policy applies to all users of Pick N Drop in the United States, including riders, drivers, delivery partners, merchants, and corporate clients.
2. Information We Collect
We may collect the following information:
a) Account Information
- Name, email address, phone number, address
- Profile photo
- Password (if applicable)
b) Verification Information
- Government-issued ID
- Selfie or identity verification data
- Date of birth (where required)
c) Trip / Order Information
- Pickup and drop-off locations
- Distance, fare, and timestamps
- Delivery and order-related details
d) Device and Usage Information
- IP address
- Device identifiers
- Operating system version
- App activity and crash logs
e) Communications
- Messages, calls, support requests
- Ratings and feedback
f) Third-Party Information
We may receive information from third-party providers such as:
- Identity verification services
- Payment providers
- Other service partners as legally permitted
3. How We Use Information
We use the collected information to:
- Provide, operate, and improve the Platform
- Create and manage user accounts
- Match riders, drivers, and merchants
- Process payments and prevent fraud
- Provide customer support
- Send important account or service updates
- Send promotional communications (opt-out available)
- Comply with legal obligations and enforce safety policies
4. Sharing of Information
We may share information only as needed to provide services, including:
- With other users to complete trips, deliveries, and related services
- With service providers/vendors for hosting, analytics, payment processing, and customer support
- With affiliates for business operations
- With law enforcement or authorities when legally required
- We do not sell personal information.
5. Cookies and Tracking
Our website and services may use cookies or similar technologies to:
- Authenticate users
- Measure performance
- Improve user experience
- You can control cookies through your browser or device settings.
6. Data Retention
We retain personal information:
- While your account remains active
- As needed for business operations
- As required for legal, tax, safety, or fraud prevention purposes
7. Account Deletion
Users may request deletion of their account by contacting us at:
📩 info@pickndropapp.com
8. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Manage marketing preferences
- Control location permissions through device settings
9. Security
We use reasonable security measures such as encryption, monitoring, and restricted access to protect personal data. However, no system can be guaranteed 100% secure.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised “Last updated” date.
11. Contact Us
Pick N Drop LLC
📩 Email: info@pickndropapp.com
📍 Address: 1183 Duomo Way, Manteca, California 95337
📞 Phone: +1-888-302-3972